NetVendor is open Monday through Friday from 6 a.m. to 5 p.m. PST. You may also send an email with your vendor name in the subject line to compliance@netvendor.net.
96% of all emails sent to this email address are answered within 6 hours and 100% are replied to the same day.
Rarely, some emails are answered early the next business day, but our aim is to have all emails answered same day.
NetVendor's service and technology allows for almost all of our documents to be reviewed the same day your agent submits it to us.
If the certificate is submitted incorrectly, an email is sent back to your insurance agent explaining why the document needs to be revised.
This is the main reason why documents do not get approved immediately.
You may also verify whether or not your certificate has been received and processed by logging into your vendor account and clicking on the "Check Certification Status" link.
NetVendor only accepts certificates from insurance agents and/or producers. This is done to ensure the validity of each document submitted.
If you are unable to meet one or more of the insurance requirements, you will not be considered an approved vendor and will not be able to do business with Invest West Management LLC.
NetVendor simply implements the requirements on behalf of the property owners.
There are costs that NetVendor incurs in contacting your agent(s) prior to expiration of your policy(ies) and reviewing the certificates of insurance to make certain that they meet Invest West Management LLC's requirements.
NetVendor works on your behalf to keep your insurance from lapsing/expiring so that you can go about the business of providing goods or services for Invest West Management LLC.
There are times that a certificate your agent submits needs multiple revisions before it is acceptable by Invest West Management LLC's standards. NetVendor does the legwork for you and keeps you informed of the status.
The quickest way to check your status is to log into your NetVendor account.
Alternatively, you may contact a NetVendor Customer Service Representative at 1-503-922-1111 and give them your vendor name and vendor ID.
You may also use the online chat feature to speak with a live agent during business hours 6am - 5pm PST.
Yes, NetVendor will send you an email notifying you when you become compliant.
Once a certificate is approved within the NetVendor system, the updated status will be reflected on the website immediately.
NetVendor is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.
NetVendor is not involved in payment of invoices and all questions regarding invoices should be directed to Invest West Management LLC.
Your vendor ID is specific to you. It also helps the NetVendor representative know if you are checking your status on the standard Invest West Management LLC website or if you are inquiring about your status for another management company.
