NetVendor is open Monday through Friday from 6 a.m. to 5 p.m. PST. You may also send an email with your vendor name in the subject line to compliance@netvendor.net. 96% of all emails sent to this email address are answered within 6 hours and 100% are replied to the same day. Rarely, some emails are answered early the next business day, but our aim is to have all emails answered same day.
NetVendor's service and technology allows for almost all of our documents to be reviewed the same day your agent submits it to us. If the certificate is submitted incorrectly, an email is sent back to your insurance agent explaining why the document needs to be revised. This is the main reason why documents do not get approved immediately.
NetVendor only accepts certificates from insurance agents and/or producers. This is done to ensure the validity of each document submitted.
If you are unable to meet one or more of the insurance requirements, you will not be considered an approved vendor and will not be able to do business with the property management company. NetVendor simply implements the requirements on behalf of the property owners.
There are costs that NetVendor incurs in contacting your agent(s) prior to expiration of your policy(ies) and reviewing the certificates of insurance to make certain that they meet the property management company's requirements. NetVendor works on your behalf to keep your insurance from lapsing/expiring so that you can go about the business of providing goods or services for the property management company. There are times that a certificate your agent submits needs multiple revisions before it is acceptable by the property management company's standards. NetVendor does the legwork for you and keeps you informed of the status.
Yes, NetVendor will send you an email notifying you when you become compliant.
Once a certificate is approved within the NetVendor system, the updated status will be reflected on the website immediately.
NetVendor is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.
NetVendor is not involved in payment of invoices and all questions regarding invoices should be directed to the project management company.
Your vendor ID is specific to you. It also helps the NetVendor customer service representative locate your account information more quickly.
NetVendor does not do any invoicing. Please contact the property management company to inquire about their invoicing methods.
NetVendor requests that all certificates come from your insurance agent directly. We email your insurance agents on your behalf to obtain your certificates. If the email for your insurance agent changed, please either call or email us to provide us with the new email address.