NetVendor is open Monday through Friday from 6 a.m. to 5 p.m. PST. You may also send an email with your vendor name in the subject line to email@example.com.
96% of all emails sent to this email address are answered within 6 hours and 100% are replied to the same day.
Rarely, some emails are answered early the next business day, but our aim is to have all emails answered same day.
How long does approval take?
NetVendor's service and technology allows for almost all of our documents to be reviewed the same day your agent submits it to us.
If the certificate is submitted incorrectly, an email is sent back to your insurance agent explaining why the document needs to be revised.
This is the main reason why documents do not get approved immediately.
Can I submit my insurance certificate directly to NetVendor?
NetVendor only accepts certificates from insurance agents and/or producers. This is done to ensure the validity of each document submitted.
What if I am unable to meet the requirements?
If you are unable to meet one or more of the insurance requirements, you will not be considered an approved vendor and will not be able to do business with the property management company.
NetVendor simply implements the requirements on behalf of the property owners.
Why do I need to pay to have my insurance monitored & stored?
There are costs that NetVendor incurs in contacting your agent(s) prior to expiration of your policy(ies) and reviewing the certificates of insurance to make certain that they meet the property management company's requirements.
NetVendor works on your behalf to keep your insurance from lapsing/expiring so that you can go about the business of providing goods or services for the property management company.
There are times that a certificate your agent submits needs multiple revisions before it is acceptable by the property management company's standards. NetVendor does the legwork for you and keeps you informed of the status.
Will I be notified when I become certified?
Yes, NetVendor will send you an email notifying you when you become compliant.
When will the NetVendor site show that I am certified?
Once a certificate is approved within the NetVendor system, the updated status will be reflected on the website immediately.
What happens after I am certified?
NetVendor is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.
How do I submit my invoice once I complete a job?
NetVendor is not involved in payment of invoices and all questions regarding invoices should be directed to the project management company.
Why is my vendor ID number required each time I call?
Your vendor ID is specific to you. It also helps the NetVendor customer service representative locate your account information more quickly.
How do I invoice the property management company?
NetVendor does not do any invoicing. Please contact the property management company to inquire about their invoicing methods.
Why is there no certificate upload feature?
NetVendor requests that all certificates come from your insurance agent directly. We email your insurance agents on your behalf to obtain your certificates. If the email for your insurance agent changed, please either call or email us to provide us with the new email address.
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Please Note: If a supplier’s tax ID# has changed, the supplier must be submitted as a NEW supplier with the new tax ID#. We cannot change an existing tax ID for an existing supplier. Please use the Add Internal Supplier left menu option.
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