NetVendor
NetVendor

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Frequently Asked Questions
How do I contact NetVendor?

NetVendor is open Monday through Friday from 6 a.m. to 5 p.m. PST. You may also send an email with your vendor name in the subject line to compliance@netvendor.net. 96% of all emails sent to this email address are answered within 6 hours and 100% are replied to the same day. Rarely, some emails are answered early the next business day, but our aim is to have all emails answered same day.

How long does approval take?

NetVendor's service and technology allows for almost all of our documents to be reviewed the same day your agent submits it to us. If the certificate is submitted incorrectly, an email is sent back to your insurance agent explaining why the document needs to be revised. This is the main reason why documents do not get approved immediately.

Can I submit my insurance certificate directly to NetVendor?

NetVendor only accepts certificates from insurance agents and/or producers. This is done to ensure the validity of each document submitted.

What if I am unable to meet the requirements?

If you are unable to meet one or more of the insurance requirements, you will not be considered an approved vendor and will not be able to do business with the property management company. NetVendor simply implements the requirements on behalf of the property owners.

Why do I need to pay to have my insurance monitored & stored?

There are costs that NetVendor incurs in contacting your agent(s) prior to expiration of your policy(ies) and reviewing the certificates of insurance to make certain that they meet the property management company's requirements. NetVendor works on your behalf to keep your insurance from lapsing/expiring so that you can go about the business of providing goods or services for the property management company. There are times that a certificate your agent submits needs multiple revisions before it is acceptable by the property management company's standards. NetVendor does the legwork for you and keeps you informed of the status.

Will I be notified when I become certified?

Yes, NetVendor will send you an email notifying you when you become compliant.

When will the NetVendor site show that I am certified?

Once a certificate is approved within the NetVendor system, the updated status will be reflected on the website immediately.

What happens after I am certified?

NetVendor is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.

How do I submit my invoice once I complete a job?

NetVendor is not involved in payment of invoices and all questions regarding invoices should be directed to the project management company.

Why is my vendor ID number required each time I call?

Your vendor ID is specific to you. It also helps the NetVendor customer service representative locate your account information more quickly.

How do I invoice the property management company?

NetVendor does not do any invoicing. Please contact the property management company to inquire about their invoicing methods.

Why is there no certificate upload feature?

NetVendor requests that all certificates come from your insurance agent directly. We email your insurance agents on your behalf to obtain your certificates. If the email for your insurance agent changed, please either call or email us to provide us with the new email address.

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Workers' Compensation Exemption

Please read and sign the below if you have no employees and are the sole proprietor or partner of a small business. The legal requirements regarding the purchase of Workers' Compensation insurance are different from state to state. Although we suggest owners and executive officers to elect coverage for Workers' Compensation coverage, generally, state laws do not require the these businesses to be covered by Workers' Compensation insurance. Please review your specific state laws.

Owner's Statement:
By signing below, I declare my company is exempt from carrying Workers' Compensation insurance in the below state(s), because I do not have any employees as that term is defined by the Workers' Compensation statutes and regulations in the state or states below. All of the work performed in my business is performed by the proprietor, owners, partners or executive officers. I have elected not to cover the proprietor, owners, partners or executive officers with Workers' Compensation insurance. This decision is made in full compliance with the Workers' Compensation laws and regulations of the below state(s).

If I should hire any employee(s), then I will elect to purchase Workers' Compensation insurance to cover my employees and will provide a certificate of insurance to .

I hereby understand and agree that if I am injured while working any job, I will not be covered for any injury under Workers' Compensation insurance policies. In addition, I waive all rights of action against and the owner or owners of the property and/or project.

In which states are you exempt for carrying Workers' Compensation Insurance
The name of the proprietor, partner, or owner.
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I have verified that the WC Agent's email address is cois@netvendor.net.

I have verified this unless otherwise approved (eg. Hartford, USAA, see list).
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Vendors that are sub-accounts can ONLY join subscriptions that are already held by their Parent Vendor Account. If no subscriptions are available, the parent vendor account needs to signup with that company first.

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This will change all of the permissions for all NON-PM Admin Master user for this client. If you need to change only several users, please use the SiteAdmin > Users interface.


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Provide needed insurance information

Important: You must supply a valid insurance agent email address for each of your producers. NetVendor uses this email address to send your agent(s) the insurance certificate request.

General liability
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Workers' Compensation
Does vendor carry Workers' Compensation insurance?

Workers' Compensation exemption

Please read and sign the below if you have no employees and are the sole proprietor or partner of a small business. The legal requirements regarding the purchase of Workers' Compensation insurance are different from state to state. Although we suggest owners and executive officers to elect coverage for Workers' Compensation coverage, generally, state laws do not require the these businesses to be covered by Workers' Compensation insurance. Please review your specific state laws.

Owner's Statement:
By signing below, I declare my company is exempt from carrying Workers' Compensation insurance in the below state(s), because I do not have any employees as that term is defined by the Workers' Compensation statutes and regulations in the state or states below. All of the work performed in my business is performed by the proprietor, owners, partners or executive officers. I have elected not to cover the proprietor, owners, partners or executive officers with Workers' Compensation insurance. This decision is made in full compliance with the Workers' Compensation laws and regulations of the below state(s).

If I should hire any employee(s), then I will elect to purchase Workers' Compensation insurance to cover my employees and will provide a certificate of insurance to .

I hereby understand and agree that if I am injured while working any job, I will not be covered for any injury under Workers' Compensation insurance policies. In addition, I waive all rights of action against and the owner or owners of the property and/or project.

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